Support Center

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Frequently Asked Questions

Billing

You can cancel anytime from your account settings. If you need assistance, our support team is happy to help. No questions asked, no penalties.

Compatibility

Soft Web Secure Pro supports Windows, Mac, iOS, and Android. A single subscription can protect multiple devices across all platforms.

General

Antivirus software is a program designed to detect, prevent, and remove malicious software from your computer or device. It monitors your system continuously for threats.

Performance

Our advanced optimization technology ensures minimal system impact. Most users report no noticeable performance reduction.

Plans

Depending on your plan, you can protect 1 device (Basic), 5 devices (Professional), or unlimited devices (Enterprise). You can switch between devices anytime.

Privacy

We never share your personal data with third parties. Your privacy is our priority. Read our detailed privacy policy for more information.

Protection

We recommend running a full system scan at least once a week, though more frequent scans are beneficial for maximum protection. Quick scans can be done daily.

Security

Passwords are encrypted using industry-standard AES-256 encryption. We never have access to your passwords and cannot decrypt them.

Support

Soft Web Secure Pro will automatically quarantine and remove the malware. If you need help, contact our 24/7 support team. We provide professional assistance if needed.

VPN

Yes, our VPN service uses military-grade encryption to keep your data safe and your privacy protected while browsing. Your internet traffic is completely encrypted.

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